nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.

nDash Writer Profile for Caitlin Lemon

Headline

B2B Tech Content Strategist and Analytics Specialist

About Me

Content isn’t just about words—it’s about results. Through in-depth content audits and data-backed strategy recommendations, I help B2B and SaaS businesses improve content quality, engagement, and performance.

By evaluating existing content, understanding what resonates with audiences, and aligning messaging with customer needs, businesses see tangible improvements in engagement, conversions, and retention. After all, content should help your team work smarter, not harder, to move the needle on your business.

If you're ready to transform your content into a strategic asset that drives business growth, let’s work together to make sure it’s doing exactly that.

Industries I Write About

Technology

Business

My Writing Samples

Not Just Remote—Making the Transition to Work From Anywhere

B2B blog post for FlexJobs

https://www.flexjobs.com/employer-blog/not-just-remote-making-the-transition-to-work-from-anywhere/

The ultimate guide to providing the best customer self-service

Pillar page for Ozmo.

https://ozmo.com/the-ultimate-guide-to-providing-the-best-customer-self-service/?utm_source=Social&utm_medium=LinkedIn&utm_campaign=interactive_tutorials_pillar_page#customer-self-service-best-practices

What is virtualization? Virtualized tech support and more

Blog post focused on the benefits of virtualization for telecom and broadband businesses.

https://ozmo.com/blog/what-is-virtualization/

2023 National Customer Rage survey: key findings

According to the most recent survey, businesses risk more than $887 billion due to poor customer service. This post focuses on the key findings from this year's survey and what they mean for your business.

https://ozmo.com/blog/customer-rage-survey-2023/

5 Must-Know Content Platforms to Elevate Your Freelance Writing Career

Blog post for Boston Content.

https://www.boscontent.com/blog/elevate-your-freelance-career

Experience

Freelance Tech Copywriter

- Increased blog traffic by 105% in one month. - Plans topic clusters and content to promote new products and product features ahead of launch - Conducts keyword research for blogs, e-books, and pillar pages

Company: Ozmo

I worked there from 10/2022 until now

Freelance content strategist and writer

- Strengthened 7 client relationships, resulting in an 80% retention rate. - Companies I've written for include: Ozmo, BrilliantPet, Virginia Tech, and ISC(2). - Collaborated with marketing teams to research and curate copy that drives business goals. - Conducted SEO keyword research for two small businesses to guide content strategy.

Company: Freelance

I worked there from 4/2022 until now

Content I Write