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Idea from Joe Michalowski

Joe Michalowski


What Goes into a Cloud Services SLA?


We’ve discussed the importance of holding service providers accountable for the performance of their SaaS applications. But before all of that, you must create an SLA that benefits you as the buyer. In this post, we’ll take a look at the keys to creating an SLA that will help you keep providers accountable should issues come up down the road.


Joe Michalowski


  • http://searchcloudapplications.techtarget.com/feature/SaaS-SLAs-What-you-must-have-in-an-agreement