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Why Old-School PBX is as Obsolete (or More) As the Manual Telephone Switchboard was in the 1980s
Ok, it’s a clunky title, but we could cover: 1. Advances in hosted VOIP (and how that has to do with the cloud) 2. Advances in IVR and automation (you don’t have as many calls routed to ‘hard numbers’) 3. Advances in data and voice functionality, where the barrier between data and voice is essentially disappearing (or at least getting smaller) – the general idea would be to show how far beyond traditional PBX we now are