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Idea from S. Justin Stoltzfus

S. Justin Stoltzfus

Title

People Versus Task

Summary

This article would start with the quote from David Brent (The Office): "There you go. What is better? Because I could show you a graph of people versus task and where does the line go..." - and pivot to discussing the nuts and bolts of client services in terms of "people versus task" - ex. how do you allocate resources, how do you support technicians, etc. - bottom line: you need organization and tools (like Atera's tools)

Author

S. Justin Stoltzfus

Keywords

  • technicians
  • MSP
  • IT services
  • client operations
  • Links

  • https://twitter.com/davldbrent/status/317699697148063744