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People Versus Task
This article would start with the quote from David Brent (The Office): "There you go. What is better? Because I could show you a graph of people versus task and where does the line go..." - and pivot to discussing the nuts and bolts of client services in terms of "people versus task" - ex. how do you allocate resources, how do you support technicians, etc. - bottom line: you need organization and tools (like Atera's tools)