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Hanging Up the Phone: What Does It Mean for Business?
I would start with reporting on the "death of the telephone call" - the point where texting, etc. overtook the telephone call as a means of communication. Then: what does it mean for business? A; all of those communications will have to go on over other media B. the communications will need to be "verified" differently (i,e. some clarifications are easier by phone than by email) C. these new digital forms of communication need protections, security, quality assurance, etc. - hence Edgewater