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Were Blockbuster's Legacy Systems Part of the Problem?
starting with the idea that Blockbuster's initial technology was light years ahead of its time, we could raise the question of whether the company's overinvestment in legacy systems toward the end was part of their demise. There's no "proof"- but continuing to use ancient computers in retail kiosks, and failing to anticipate things like self-serve could be two sides of the same coin...