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Idea from Joe Michalowski

Joe Michalowski


The Rise of Messaging in Unified Communications


It wasn't too long ago that AOL Instant Messenger was a universal phenomenon. However, text messaging and social media pushed traditional messaging by the wayside for a while. Now, messaging capabilities are a critical aspect of any unified communications solution. In this post, we'll talk about the rise of messaging and how it's becoming an essential way for businesses to communicate with customers.


Joe Michalowski


  • http://www.ucstrategies.com/unified-communications-strategies-views/getting-the-message-about-messaging-new-research-from-twilio.aspx