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Idea from Joe Michalowski

Joe Michalowski


Conversational Commerce—The Next Frontier in Customer Engagement


Businesses have traditionally lagged behind consumer trends; but as tech innovation speeds up, companies have to move quicker to adapt. Messaging apps have quickly taken the place of traditional social media in terms of consumer attention and ecommerce companies, especially, must take notice. This post will talk about how messaging apps have given rise to conversational commerce.


Joe Michalowski


  • https://www.shopify.com/blog/113660229-how-conversational-commerce-is-forever-changing-the-way-we-shop