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Idea from Joe Michalowski

Joe Michalowski


Machine Learning and Its Application to CX for Financial Services


Financial services companies are already lagging behind in terms of delivering exceptional digital customer experiences with mobile and online interfaces—but now machine learning is being used by industry players to improve customer experience. In this post, we’ll talk about why financial services companies should be paying attention to advancements in machine learning/AI as new opportunities to improve customer experiences emerge.


Joe Michalowski


  • https://www.google.com/url?hl=en&q=http://fsroundtable.org/cto-corner-artificial-intelligence-use-in-financial-services/&source=gmail&ust=1478268142625000&usg=AFQjCNE3TF9SEgtQ3zTKypO6IJdgoLC7uw