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Idea from Joe Michalowski

Joe Michalowski

Title

Why Chatbots Aren't Enough for Your Messaging Strategy

Summary

During out discussion, we went through a few use cases for chatbots (just in time support, user acquisition, conversion). While chatbot functionality might be enough for small businesses, companies in the Fortune 1000 need to do more to own the customer experience. In this post, we'll discuss why it's important to make your messaging strategy more widespread than simply deploying a chatbot.

Author

Joe Michalowski