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Idea from S. Justin Stoltzfus

S. Justin Stoltzfus

Title

What's in an "Erlang?" - Improving Call Networks a Unit at a Time

Summary

Intro: the Erlang has been introducred as a way to talk about call tech benchmarks. A. preserving VOIP speeds and preventing latency B. providing tools for call systems (autodialing, etc.) C. the next wave: VOIP data tracking tools

Author

S. Justin Stoltzfus

Keywords

  • VOIP
  • UC
  • call center
  • Erlang
  • minutes