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Idea from Geoffrey Craig

Geoffrey Craig

Title

These are the 6 trends in CRM to watch for 2017

Summary

Concentrating on exploring the following points: Automation that uses AI to change the way you interact with contacts Optimizing with high quality customer experience to low cost back-ends Preemptive services that anticipate customer needs Real-time analysis based on data streams Legacy integration to provide best cross-platform CRM performance Additional points and discussion as relevant

Author

Geoffrey Craig

Keywords

  • crm
  • content strategy
  • Links

  • https://www.it-daily.net/it-management/erp-sap/13945-crm-trends-2017