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Idea from Geoffrey Craig

Geoffrey Craig

Title

How A Cloud Contact Center Dissolves Boundaries In Space And Time

Summary

The reason Omni-channel marketing is more than a buzzword is down to the literal truth of the term. Omni-channel is like a sales funnel in higher dimensions; it handles data in parallel and series. That means all channels and the before during and after of the sales process. Cloud-based services such as Salesforce integration promote efficiency. Conclusions: What would have once only been a capital cost can now switch out with subscriptions for efficient processes.

Author

Geoffrey Craig

Keywords

  • Cloud contact center
  • call center
  • contact center
  • Links

  • https://www.entrepreneur.com/article/250833
  • http://blog.five9.com/moving-customers-from-cost-center-to-asset/