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Idea from Geoffrey Craig

Geoffrey Craig

Title

Expect Opportunities And Disruption Of Your Business Phone Service In 2017

Summary

Omni-channel, marketing and CRM integrations are forces for good that make it easier for clients to manage customer interactions. On the downside, threats such as ransomware should be expected and battled proactively. Conclusions: Technology applied wisely is the answer; an actionable roundup of emerging services to keep companies ahead of the threats.

Author

Geoffrey Craig

Keywords

  • Cloud Communications
  • Business Phone Service
  • CRM Integration
  • Google Apps
  • Microsoft 365
  • Channel Partner Program
  • Links

  • http://www.informationweek.com/strategic-cio/10-strategic-tech-trends-for-2017-gartner--/d/d-id/1327247
  • https://www.entrepreneur.com/article/250833
  • http://www.forbes.com/sites/thomasbrewster/2016/11/28/san-francisco-muni-hacked-ransomware/#301f9fbf54dd
  • http://www.infoworld.com/article/3041078/security/the-dirty-dozen-12-cloud-security-threats.html
  • http://contact-centres.com/sabio-2017-five-key-tech-trends-for-effective-customer-engagement/