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Idea from Geoffrey Craig

Title
Expect Opportunities And Disruption Of Your Business Phone Service In 2017
Summary
Omni-channel, marketing and CRM integrations are forces for good that make it easier for clients to manage customer interactions. On the downside, threats such as ransomware should be expected and battled proactively.
Conclusions: Technology applied wisely is the answer; an actionable roundup of emerging services to keep companies ahead of the threats.
Author
Geoffrey CraigKeywords
Cloud Communications Business Phone Service CRM Integration Google Apps Microsoft 365 Channel Partner ProgramLinks
http://www.informationweek.com/strategic-cio/10-strategic-tech-trends-for-2017-gartner--/d/d-id/1327247https://www.entrepreneur.com/article/250833http://www.forbes.com/sites/thomasbrewster/2016/11/28/san-francisco-muni-hacked-ransomware/#301f9fbf54ddhttp://www.infoworld.com/article/3041078/security/the-dirty-dozen-12-cloud-security-threats.htmlhttp://contact-centres.com/sabio-2017-five-key-tech-trends-for-effective-customer-engagement/