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Idea from Geoffrey Craig


Engage Your Customers When Augmented Reality and Voice Search Collide


This is a thought leadership piece about the possible, perhaps probable juxtaposition of voice driven interactions in augmented reality or virtual spaces. Augmented reality is the gateway to virtual reality. Conversational apps that interact with the audience through AR/VR will be big soon. Conclusions: Personal devices like Siri and Amazon Echo focus on single users and respond to direct inputs. The ability to retain context and memory should develop and merge with CRM will improve results.


Geoffrey Craig

Industry Category

Find writers and ideas in Business


  • customer engagement
  • consumer engagement
  • conversational search
  • voice search
  • gamification
  • omni-channel marketing
  • augmented reality
  • virtual reality
  • Links

  • https://techcrunch.com/2017/01/04/gartner-spies-growing-opportunity-for-voice-driven-devices/
  • http://venturebeat.com/2017/01/04/linden-lab-invites-more-creators-into-sansar-vr-world-and-debuts-marketplace/
  • http://blogs.forrester.com/category/customer_service_crm_virtual_reality_augmented_reality_videoconferencing_bots_virtual_agents