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Dealing with a Multicultural Environment? The Call Center Dilemma
Nowadays, most call centres are multicultural and multi-language environments, with people from several countries speaking several languages in the same space. As I live in Dublin, a hub of tech call centres, and have worked on remote customer service myself, this blog post will highlight the dilemmas faced by call centre managers while dealing with diversity and aiming to deliver the same quality standard to all customers.
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