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Call Centers without Borders: The Challenges of a Global Economy
Mostl of today's call centers are based on a foundation of technology, automation, & data. While those things have increased efficiency exponentially, they also expose businesses to greater risks when operating across national boundaries. China and Russia, for example, don't allow their citizens' information to be stored on servers outside of their respective countries. What are some of the things call centers that operate internationally should think about, and where do they go for answers?
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