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Idea from Deb Schmidt


The Customer Journey Is More Than An Itinerary


This blog will speak to how technology impacts each touchpoint in the traveler's customer journey. An itinerary can be enticing but there's a lot of technology work that goes on behind the scenes to make and exceptional travel experience.


Deb Schmidt

Industry Category

Find writers and ideas in Health & Wellness


  • technology
  • travel
  • data
  • customer experience
  • customer data
  • touchpoints
  • omnichannel
  • recognition technology
  • Links

  • https://www.cio.com/article/3252847/technology-is-changing-the-travel-industry-here-s-how.html
  • https://medium.com/swlh/top-10-travel-industry-trends-in-2019-d43d157de7b9