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Idea from ling wong


Patient Experience: the Key To Attracting and Retaining More Patients


As consumers are responsible for a larger portion of their healthcare bills, they're demanding a patient-centric experience that meets their needs and expectations. This article will look at how healthcare facilities can upgrade their patient experience. E.g., self-service tools such as online scheduling and bill payment, omnichannel support (social media, chatbot), segmentation and personalized content/communications, and easy access to information (transparency)


ling wong

Industry Category

Find writers and ideas in Health & Wellness


  • patient experience
  • healthcare
  • healthcare technology
  • healthcare marketing
  • Links

  • https://www.physicianspractice.com/patient-relations/five-steps-improve-patient-experience
  • https://www.patientpop.com/blog/running-a-practice/patient-experience/ideas-to-improve-patient-experience/