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Transforming Lockdown Service into Personalized Customer Experiences
Life can go on for brick-and-mortar, even during lockdown. If you're not selling essentials like food, the best way to stay in business has been to offer low-contact, curbside delivery or home delivery. Although this is less efficient, it offers an extremely personalized service -- and customers love personalization. Once the lockdown is lifted, is there a more efficient way to deliver this service at scale?