nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.

Idea from Melanie Grano

Melanie Grano

Title

Automation and the Future of Business

Summary

Problem: Amid all of the talk of advancing technology, Forrester recently highlighted what it calls “the automation paradox,” predicting that after years of falling, MTTR or Mean-Time-To-Resolution (the time it takes to resolve an IT failure, for example) will increase. This is the result of automating the “low-hanging fruit,” the repetitive tasks and incidents, leaving the more complex and time-consuming problems for humans to fix. [refer to google doc]

Author

Melanie Grano