nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.
Automation and the Future of Business
Problem: Amid all of the talk of advancing technology, Forrester recently highlighted what it calls “the automation paradox,” predicting that after years of falling, MTTR or Mean-Time-To-Resolution (the time it takes to resolve an IT failure, for example) will increase. This is the result of automating the “low-hanging fruit,” the repetitive tasks and incidents, leaving the more complex and time-consuming problems for humans to fix. [refer to google doc]