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Idea from Melanie Grano

Melanie Grano


Automation and the Future of Business


Problem: Amid all of the talk of advancing technology, Forrester recently highlighted what it calls “the automation paradox,” predicting that after years of falling, MTTR or Mean-Time-To-Resolution (the time it takes to resolve an IT failure, for example) will increase. This is the result of automating the “low-hanging fruit,” the repetitive tasks and incidents, leaving the more complex and time-consuming problems for humans to fix. [refer to google doc]


Melanie Grano