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Why Customers and Companies Prefer Chatbots
Today’s consumers expect immediate responses from companies. For most, the sheer volume of inquiries makes that difficult if not impossible. Chatbots are the answer. Not only do they speed up response time, but they free up customer service agents to solve more complex problems. 64% of agents with AI chatbots can spend most of their time solving complex problems. Many customers prefer Chatbots. Only 38% of consumers actually want to talk with a human when engaging a brand.
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