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Idea from Penny Polokoff

Penny Polokoff

Title

5 Reasons Why Client Due Diligence Is an Integral Part of Any Customer Service Department

Summary

Identity verification is the starting point for most financial transactions, but making sure a person is who they claim to be — and that they aren’t engaging in criminal activity — has become a complex and costly process in the digital age. In this blog post, we discuss why client due diligence (CDD) is an integral part of any customer service department.

Author

Penny Polokoff