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Idea from Penny Polokoff

Penny Polokoff


5 Reasons Why Client Due Diligence Is an Integral Part of Any Customer Service Department


Identity verification is the starting point for most financial transactions, but making sure a person is who they claim to be — and that they aren’t engaging in criminal activity — has become a complex and costly process in the digital age. In this blog post, we discuss why client due diligence (CDD) is an integral part of any customer service department.


Penny Polokoff