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Idea from Rachel Brooks

Rachel Brooks


Why you must adapt call center soft skills to suit post-COVID demands


The world relies on distance communication more than it did. The soft-skills that have previously applied to your call center must adapt to improve the quality of customer call complexity in a distance consumer world. This looks at the most relevant services that call centers adapt that were previously handled by in-person staff. Which industries must adapt these call center services and why?


Rachel Brooks


  • covid19
  • call center
  • distance customer service
  • call center covid service
  • Links

  • https://www.furstperson.com/blog/5-crucial-qualities-of-a-contact-center-supervisor
  • https://www.theexaminernews.com/westchester-med-center-launches-post-covid-19-treatment-program/
  • https://finance.yahoo.com/news/covid-19-pandemic-drives-reevaluation-130500309.html