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Idea from John Lister


Why Email Support Is Not Always The Answer


This post would address businesses which have mindset “email is fine/if it ain’t broke…” It would cover the disadvantages of email (time lag, spam filters), misapprehensions about other support technologies, and then explore the benefits of other technologies (video demos, personal touch, 24/7 access, triage between common and specific questions, analyze patterns to uncover overarching issues.) Approx 750-1,000 words.


John Lister