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Idea from Mia Lewis

Mia Lewis

Title

Improving Customer Loyalty Through User Experience

Summary

When User Experience (UX) improves the customer experience, it affects the company’s ROI (Return on Investment) because good UX investments enhance customer satisfaction. Satisfied customers are loyal; they trust a company’s products, and they want to come back for more, which is why satisfied customers are vital to a company’s success – and are its very reason for existing. Here, you’ll learn which steps you can specifically take to boost your customers’ satisfaction and your company’s ROI.

Author

Mia Lewis