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Idea from Paul Dughi

Paul Dughi

Title

How Startups Can Win the Digital Customer Experience Battle

Summary

As a company, everything you do is under scrutiny. You are constantly being judged by consumers. Every time they interact with your brand, store, website, or app, it adds or subtracts from the total customer experience (CX). This experience can be the difference between happy customers that will return to do business with you and unhappy customers that won’t give you any repeat business.

Author

Paul Dughi