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Idea from ling wong


# Ways To Deliver a Better B2B Digital Customer Experience


[Response to pitch request] B2B companies are waking up to the need for a better CX. This article will start with a brief overview of the benefits of delivering a better CX (e.g., higher AOV, LTV, and retention) and then discuss how B2B companies can use various digital tools to deliver an outstanding CX. We'll discuss personalization, customer self-service, omnichannel support, real-time communication, website usability, customer feedback, and more.


ling wong


  • B2B
  • customer experience
  • B2B marketing
  • Links

  • https://blog.hubspot.com/service/b2b-customer-experience
  • https://cience.com/6-ways-for-b2b-companies-to-up-their-customer-experience-game/
  • https://www.forbes.com/sites/blakemorgan/2020/07/16/b2b-wakes-up-to-the-benefits-of-customer-experience/?sh=24164aaebe7c
  • https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/finding-the-right-digital-balance-in-b2b-customer-experience