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For IT, one thing flexibility really means is security. QMS stores lots of sensitive data, some of which must be shared with external parties. With on-premises QMS, this usually means a lot of fiddling with VPNs, IAM, RBAC, etc. Expound upon built-in access control models within R21, ease of configuration when it comes to APIs, no-code automation. We should probably start the series with this blog because this aspect of R21 may be most important to IT as a whole.