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Idea from Vishal Muktewar

Title

How Digital Transformation acting as a catalyst for Customer Experience

Summary

Hey Team, I hope you are having a wonderful start this new year. Since you are obviously trying to attract more customers and educate more readers, how about you tell the importance of digital transformation in augmenting the customer experience? The pandemic has accelerated the journey of most enterprises' digital transformation journey. However, many still haven't taken any steps when it comes to elevating the customer experience. I want to write a blog post which explains just that.

Author

Vishal Muktewar

Keywords

  • digital transformation
  • customer experience
  • embracing automation
  • Links

  • https://freshdesk.com/customer-service-training/digital-transformation-customer-experience-blog/
  • https://www2.deloitte.com/content/dam/Deloitte/nl/Documents/consumer-business/deloitte-nl-the-digital-transformation-of-customer-services.pdf
  • https://www.forbes.com/sites/blakemorgan/2019/12/16/100-stats-on-digital-transformation-and-customer-experience/
  • https://www.tcs.com/perspectives/infographics/digital-transformation-should-start-with-the-customer-experience-report