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Digitalization and Quality Management: Value Creation Spheres and Roles
The article summarizes and translates into a business language a recent study on digitalization and quality management (see the attached link). It explains how digitalization fits into the old quality management research framework: a trade-off between exploration and exploitation. In an interactive and less formal form, the article outlines three value creation spheres and the role of QM management in each of them — keeping in mind digital transformation as the main drive.