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Idea from Karen Coleman

Title

Create a Knowledge Base that Does Actual Work for Your Enterprise and Customers

Summary

An enterprise’s knowledge base is a critical info sharing asset that straddles the imaginary lines between your customers and your enterprise and your employees and job efficiency. If you know what type of knowledge base is ideal for your enterprise and all the factors that should be considered when choosing one, then you will create a prize enterprise asset that will serve as a centralized info-repository and info-gathering source.

Author

Karen Coleman

Keywords

  • knowledge base
  • knowledge portal
  • documentation software