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The Best Practices for Creating User Documentation for Non-Physical Products


Chances are if your products are more complex than a roll of paper towels, you create some kind of user documentation to help people learn how to use them. A well-crafted, user-friendly product manual or user guide can mean the difference between a fantastic customer experience and a terrible one. In this blog post, we'll discuss the best practices for creating user documentation for non-physical products such as software.


Penny Polokoff