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Idea from Penny Polokoff


4 Ways User Documentation Helps a Support Team in an Organization


Documentation is important. It's the hidden work behind the flashy products, the humble text and graphics that give you knowledge on the fly when you need it most—without requiring someone to personally assist you. As the CEO of a firm, people contact your support team when something isn’t working, but they also call when they just can’t figure something out. Having great user documentation helps out your support team in several ways. Read on to find out about these ways


Penny Polokoff