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Idea from Camillia Shanks

Title

6 Tips for Building a Powerful Confluence Knowledge Base

Summary

Creating a successful knowledge base can be difficult. It takes willing support engineers to break away from the queue and give attention to creating knowledge base articles intended to help customers help themselves. When done right, however, creating a proactive knowledge base can dramatically shave the number of issues in your support queue and save your team hours of work. in this blog post, I will discuss 6 tips for building a powerful knowledge base with confluence.

Author

Camillia Shanks