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Idea from Lindsey Hinkel

Title

How to Create Online Help Content That Actually Helps Users

Summary

Have you ever found yourself spinning in circles trying to find support content online? There is an art to creating support content that actually supports users. This blog post will explore why high-quality support content is valuable to both companies and customers, how to make sure you're covering the topics your audience actually needs information on vs. just writing what you know, and best practices for writing support content that is clear, concise, and accurate.

Author

Lindsey Hinkel

Keywords

  • support content
  • online documentation
  • customer experience