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How to Create Online Help Content That Actually Helps Users
Have you ever found yourself spinning in circles trying to find support content online? There is an art to creating support content that actually supports users. This blog post will explore why high-quality support content is valuable to both companies and customers, how to make sure you're covering the topics your audience actually needs information on vs. just writing what you know, and best practices for writing support content that is clear, concise, and accurate.