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10 Actionable Steps To Improve Customer Retention
It’s a long way down the marketing funnel and is way cheaper to retain customers than to generate a new one. The average customer retention rate across the economy is about 5%. This stat shows that businesses are terrible at customer retention, and being a tad above average can play a significant role in a business's success. This top of the funnel article establishes MOQ digital as a thought leader by outlining ten best practices companies can take to retain their customers.