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Idea from Victor Kananda

Title

20 Essential Contact Center Metrics And KPIs To Track

Summary

Customer satisfaction is the backbone of any successful business. However, tracking how call centers meet or exceed customer expectations often proves to be an uphill task for many. This article will cover all crucial metrics that any contact center manager should be tracking. As a parting shot, it will offer Scorebuddy as an important tool for contact managers to keep track of their customer satisfaction and general performance.

Author

Victor Kananda