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10 Key Metrics For Customer Satisfaction Using Market Data
I’ve read your blog on key metrics for measuring brand loyalty and came across customer satisfaction as a metric. Crucial as customer satisfaction is, measuring it is an uphill climb. Without data, many businesses resort to everything in general-nothing in particular approach to measuring customer satisfaction. This article seeks to be a crucial addition and a backlink to the brand loyalty piece. It will explore in-depth the definition of customer satisfaction and give ten KPIs to measure it.