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Idea from Victor Kananda

Title

10 Key Metrics For Customer Satisfaction Using Market Data

Summary

I’ve read your blog on key metrics for measuring brand loyalty and came across customer satisfaction as a metric. Crucial as customer satisfaction is, measuring it is an uphill climb. Without data, many businesses resort to everything in general-nothing in particular approach to measuring customer satisfaction. This article seeks to be a crucial addition and a backlink to the brand loyalty piece. It will explore in-depth the definition of customer satisfaction and give ten KPIs to measure it.

Author

Victor Kananda