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Idea from John Heinz

Title

Travel and Hospitality Industry Targeted Content: Balancing Customer Experience and Delivering a Seamless End-to-End Travel Experience

Summary

One of the hottest conversations in C-suite boardrooms in travel and hospitality brands is how to balance delivering world-class customer focused experiences and delivering a seamless end to end travel experience in respect to issues like contactless service delivery, vaccine passports, robotic service staff and many other highly technological innovations at the heart of the seamless revolution sweeping the industry.

Author

John Heinz

Links

  • https://wttc.org/Initiatives/Security-Travel-Facilitation
  • https://wttc.org/Portals/0/Documents/Reports/2021/SSTJ-Biometrics%20and%20Digital%20Identity%20Global%20Guidelines.pdf?ver=2021-02-27-120737-970https://www.schengenvisainfo.com/news/unwto-calls-for-harmonised-travel-customs-resumption-of-safe-travel/
  • https://www.forbes.com/sites/alisoncoleman/2021/04/13/the-travel-technology-thats-getting-the-world-moving-again/?sh=5ca4601252f0