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Idea from Yulia Lukashina

Title

Why AI Is Not Replacing But Enhancing Your Support Team

Summary

The article aims to eliminate a popular doubt about AI technologies replace human support teams. It highlights that AI, including voice assistance and automatic speech recognition, only helps customer service teams to focus on more complicated tasks and provide better service for customers with specific cases, while AI undertakes more simple tasks and assists customers in searching for information. AI can respond faster and more accurately and reduce the workload of human customer support.

Author

Yulia Lukashina