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Idea from David Waweru

Title

The Cost of Implementing Customer Feedback

Summary

You might have heard the positive side of implementing customer feedback. The benefits range from customer retention to increased sales. However, little information exists on the cost of implementing customer feedback. Also, there is skewed information on the consequences that a company can expect after a failed implementation of customer feedback. This blog post will detail the process of feedback implementation, and what a company should consider and expect before implementing any feedback

Author

David Waweru

Industry Category

Find writers and ideas in Business

Keywords

  • Customer feedback
  • Customer requirements
  • Customer feedback value
  • Customer feedback strategy
  • Links

  • https://www.quora.com/What-would-it-cost-to-have-a-customer-feedback-survey-conducted-with-1500-responders-answering-10-open-ended-questions
  • https://publications.lib.chalmers.se/records/fulltext/158956.pdf
  • https://pdf.sciencedirectassets.com/282173/1-s2.0-S2212827118X0002X/1-s2.0-S2212827117312106/main.pdf?
  • https://www.designsociety.org/download-publication/39681/Evaluation+and+management+of+customer+feedback+to+include+market+dynamics+into+product+development%3A+Satisfaction+Importance+Evaluation+%28SIE%29+model