nDash.com is a content creation platform that provides brands and agencies with access to the world's top freelance writers.

Idea from David Waweru


The Cost of Implementing Customer Feedback


You might have heard the positive side of implementing customer feedback. The benefits range from customer retention to increased sales. However, little information exists on the cost of implementing customer feedback. Also, there is skewed information on the consequences that a company can expect after a failed implementation of customer feedback. This blog post will detail the process of feedback implementation, and what a company should consider and expect before implementing any feedback


David Waweru

Industry Category

Find writers and ideas in Business


  • Customer feedback
  • Customer requirements
  • Customer feedback value
  • Customer feedback strategy
  • Links

  • https://www.quora.com/What-would-it-cost-to-have-a-customer-feedback-survey-conducted-with-1500-responders-answering-10-open-ended-questions
  • https://publications.lib.chalmers.se/records/fulltext/158956.pdf
  • https://pdf.sciencedirectassets.com/282173/1-s2.0-S2212827118X0002X/1-s2.0-S2212827117312106/main.pdf?
  • https://www.designsociety.org/download-publication/39681/Evaluation+and+management+of+customer+feedback+to+include+market+dynamics+into+product+development%3A+Satisfaction+Importance+Evaluation+%28SIE%29+model