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Idea from Mia Lewis


The Ultimate Value of CSI


CSI programs provide businesses with the tools to uncover important information from the customer. This not only allows you to salvage customers, but also shows customers you care. At the same time, processes can be improved and employee behavior can be elevated, especially when incorporating incentive programs. Then, benchmarking the metrics at a high level allows you to adjust and improve business practices and processes.


Mia Lewis