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Idea from Georginah M.


The Impact of Good Customer Experience on your CSI


When it comes to communicating with dealerships, these days customers want a hands-on digital customer service experience – but not necessarily in the sense you may think. Gone are the days when the majority of customers relied on phone calls to conduct their business with companies. They want their interactions to happen through text messaging. Here, we discuss how good customer service experience impacts your CSI scores.


Georginah M.