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Idea from Marcia Kaplan


How Merchants Can Handle Increasing Product Returns


Ecommerce consumers now expect free returns as well as free shipping. The cost to merchants is ballooning because of an increasing number of returns and higher rates from shipping providers. This post would examine the breadth of the problem and suggest some solutions. The number of ecommerce packages that were returned in the U.S. in 2020 jumped 70 percent from 2019 and with an increase in online shopping in 2021, the number of returns probably grew even more.


Marcia Kaplan