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nDash Writer Profile for Cynthia Okonkwo


Human Resources Coordinator at Superior Court of Fulton County

About Me

HR professional with 25 years’ experience in the non-profit, private, and public sectors consisting of extensive multi-cultural interaction, effective communications and conflict-resolution skills.

Industries I Write About


My Writing Samples

The Resilience Factor

This is a recent blog post that describes the six (6) abilities that those who overcome adversity poessess. These six abilities are the ability to believe in a higher power; stay calm; speak and think optimistically; maintain/take back their power; block the noise; and envision a better day.


The Value of An Open-Door Policy and an Employee Complaint Process

This recent blog post to my human resources blog is targeted to employers. It emphasizes the importance of exercising an open-door policy and having an established employee complaint procedure.


9 Ways to Have a Successful Job Search In Spite of a Criminal Record

This blog post provides guidance and resources to help job seekers who have a criminal past to overcome that challenge and find their dream job.



Employee Relations Specialist

Serves as a resource to managers and employees in the resolution and management of employee relations issues, and dispute resolution. Ensures that issues are resolved in accordance with internal policies and procedures, and in compliance with federal, state and local employment laws. Investigate employee relations issues and complaints of discrimination that may involve unusual circumstances and result in precedent-setting outcomes/recommendations. Recommend and develop policies, procedures, and guidelines that govern improvements in MARTA employee relations and organizational development programs. Provides technical assistance to managers on job coaching, team building, developmental counseling, leadership development, change management, structural transition, performance improvement and progressive discipline. Recommends the development of policies, procedures, and guidelines that govern improvements in the Authority's employee relations and organizational development programs. Provides Employee Relations training, informational sessions, and day-to-day guidance to managers and supervisors. Assists in the development of a comprehensive Conflict Strategies and Dispute Resolution (CSDR) Program. Leads and facilitates CSDR program delivery and implementation. Using dispute resolution processes, conducts focus group sessions, analyzes issues involved, and makes decisions / recommendations to resolve disputes in accordance with policies.

Company: Metropolitan Atlanta Rapid Transit Authority

I worked there from 10/2011 until now

Human Resources Manager

Serve as the chief human resources officer for the Human Resources Division of Fulton County Superior Court Administration. Provide overall development/administration of departmental human resources functions, such as employee relations, benefits, recruiting, personnel transactions, payroll preparation, orientation, training, and the development and implementation of internal human resources policies and procedures. • Designs and directs human resources projects • Develop, interpret, update, and enforce policies and procedures • Advises all levels of management on resolving staff issues and administering corrective action • Collaborate with Fulton County Personnel Department to address human resources issues • Liaise with State HR Reps to address State employees' human resources issues • Manage assigned human resources staff and assess employee performance • Prioritize staff work assignments and provide opportunities for professional development • Develops and implements activities related to organization-wide staff development and employee engagement • Interprets and disseminates human resources-related information, laws, regulations, and statutes • Consults with County legal staff on various human resources matters • Administers departmental employee grievance processes • Provides technical advice, consultation, and assistance to the Superior Court Judges, Court Administrator, Chief Deputy/Deputy Court Administrators, Division Directors, staff, etc., on human resources matters

Company: Superior Court of Fulton County, Office of the Administrator

I worked there from 8/2014 until now

Human Resources Coordinator

Serve as the second Human Resources point of contact for a 300 member employee base, to include twenty Superior Court Judges. Provide advise on a broad range of HR and payroll matters. - Advise employees and managers on Employee Relations issues - Manage the recruitment process - Administer the Leave of Absence process - Supervise the payroll and employee transaction process - Update HR policies and procedures -Identify, develop, and facilitate training -Co-facilitate the new employee on-boarding process -Served as team lead for the Court's succession planning program

Company: Superior Court of Fulton County

I worked there from 5/2016 until 2/2017

Human Resources Manager

Provide guidance to employees and managers on a broad spectrum of Human Resources issues.Interpret/develop/update policies. Research and develop HR programs. Partner with HR colleagues to guide HR projects.

Company: Board of Regents of the University System of GA

I worked there from 2/2017 until now

Assistant Director of Human Resources

Serve as the first point of contact for University System Office HR matters. Provide guidance to managers and employees regarding workplace matters including benefits, conflict resolution, training, performance management, employee relations, policy interpretation/administration, etc. Serve right-hand person to the Assistant Vice Chancellor of Human Resources.

Company: Board of Regents of the University System of Georgia

I worked there from 11/2018 until now

Content I Write