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I'm a New York-based B2B technology content marketing writer specializing in topics such as UCaaS, cybersecurity, mobility, AI, IoT, and digital transformation. I've worked with brands such as HP, IBM, Intel, WordPress, Sage, Vonage, Nexmo, and Hortonworks.
I have a unique talent for making complex technical concepts understandable for technical and non-technical audiences alike. I've written articles specifically targeted to the healthcare, education, and insurance industries, among others.
The future of automation promises massive gains in productivity, but what will workers be asked to sacrifice? Here's what we can learn from the Luddites.
Voicemail isn't scannable or shareable. Voicemail transcription, however, makes business voicemail work better for today's busy professionals. Here's how.
Color printing used in health care and education is improving the quality of service where patients and learners need it the most.
Any business can end up stuck, with a productivity barrier blocking its path to success. Here are challenges that can be solved by a cloud infrastructure.
Your CFO says it's too expensive to invest in IT security. Don't panic: The hidden costs of IT security can show them the light.
Remote worker productivity is higher than business leaders might think. According to recent surveys, teleworkers are quite productive and even happier at work.
When communicating a message, the business communication tools used may influence how it is received. Here are four tools in use today and how to leverage them.
There are many ways in which the cloud is improving communication in medical field settings. For example, it streamlines interactions between locations.
Business communication solutions can be invaluable during a disaster. Here's how they can be leveraged to support an emergency communications plan.
Bunkr wanted to disrupt the market for interactive presentations, but ultimately, it couldn't unseat PowerPoint. Here's why it failed to gain traction.
As the market for unified communications (UC) matures and grows stronger, many businesses are turning their attention to UC integration and how it can deliver increased value for them. This recent trend is taking several intriguing forms; here are three integrations that are especially noteworthy because of their significant potential to boost business productivity and, in turn, the bottom line.
Although some businesses might have been hesitant to entrust their mission-critical communications to cloud UC at the outset, perhaps out of concern that the technology could not support enterprise-grade voice and audio calling, recent advancements in both areas as well as mobile UC have brought more of the previously risk-averse clientele aboard. Here are some of the most valuable benefits that businesses adopting cloud UC can expect to enjoy now and in the future.
Web Real-Time Communication (WebRTC), once regarded with some skepticism because it was in development for quite some time and not yet supported by all web browsers, is now also receiving some deserved attention for the many ways in which it can improve business communication. Some of them are quite unique and separate from what UC offers. Here are three ways businesses are boosting productivity with WebRTC today.
When it comes to adopting new technology, what's a business to do? Leading adopters face risks when jumping in headfirst, while laggards could miss out on game-changing business opportunities — or worse, find themselves at a competitive disadvantage before they even realize what happened. Here are some factors enterprises should consider when deciding whether to take the plunge.
The cloud can seem like a nebulous, vague concept, particularly for some folks of a certain generation who are more bound to tradition. With all the hype surrounding the cloud and what it represents, there's a good chance your grandma might ask you to fill her in. So, in honor of Mother's Day, here's the cloud explained in simple terms even your beloved grandma will understand.
3D printing is used in health care for 3D-printed organs and even prosthetics. Here's a look at its transformative potential for the sector.
Voice over Long-Term Evolution (VoLTE) technology, which is intended to provide businesses and consumers with high-quality video and voice calling among other data-rich services, is becoming more widespread throughout the market as we enter the second quarter of 2017.
Here’s how artificial intelligence (AI) may help increase the value of UC for businesses.
There are many benefits to having a virtual workforce, but a virtual office isn't ideal for every kind of business. Here's how to know if it's right for yours.
With the right teleworking policy and technology in hand, businesses can enjoy increased productivity and improved virtual communication among their employees.
The Uber economy has demonstrated technology's power to transform entire markets. What lessons can IT decision-makers apply at their companies?
Printer standards will enable greater office productivity in the workplace of the future. Here's how IT managers should prepare their environments now.
Excited to promote 3D printing for education at your school? Here are five sample lesson plans revolving around the tech.
Here are the top five printing innovations in 2016, a year of creative disruptions that brought new capabilities to an even wider array of customers.
How do companies create innovative, revolutionary tech experiences? Through design thinking: a user-centric approach to technology product design.
Multi-location businesses face a host of communications and operational challenges. Here's how cloud telephony solutions are uniquely suited to help.
Artificial intelligence isn't just a sci-fi concept: it's becoming a reality. Here are a few ways AI could strategically enhance your IT team in the future.
Learn how Yahoo! JAPAN collaborated on a project with OvS-DPDK and delivered a 2x cloud application L7 performance improvement in a 500-node, large-scale deployment.
POTUS has signed an executive order on cybersecurity that aims for a modernized government IT infrastructure using shared cloud services. Here's the scoop.
What's in a color and why's it so important to a brand? Here's a look at how color affects brand perception and what it means for your business.
Enterprise voice solutions now integrate with APIs that streamline development and accelerate speed to market. Here's how enterprises benefit as a result.
Defcon 2017 just wrapped up, and it had a major focus on cybersecurity. Here's what we learned about the state of IoT medical device security today.
Here's why real estate agents are increasingly using the best video conferencing for small businesses to give virtual home tours to prospective buyers.
The insurance industry is tackling challenges in the market, creating efficiencies and driving growth with the use of new cloud technologies.
Remote workers sometimes experience feelings of isolation while working in a solitary setting. How does the cloud work to make them feel more connected?
Companies have made better customer experience management a priority, but workplace services have lagged behind. Here's how cloud business tools can help.
According to color printing research, color builds brand identity and supports customer relationships.
Silicon Valley VCs are increasingly investing in food startups. Here's how these innovative companies are attracting their attention—and cash.
Navigating business partnerships can be tricky. Here's how to improve external communication among strategic partners when pursuing digital transformation.
If you believed the hype around the use of chatbots for business, you'd think we were living in an AI-powered future. But are they ready for prime time?
Sourcing and logistics management includes a wide array of critical operations such as supply chain management, sourcing and procurement.
We've all heard about digital transformation, but digital maturity may be a better way to think about how businesses can adapt to a changing environment.
Cloud solutions for business can be thought of in terms of a family tree. Get to know SaaS, PaaS, and their latest relative: CPaaS.
When creating a digital transformation strategy, scope and objectives are key to success. Here's how to get the high level perspective your business needs.
Much like BYOD at the office, mobile fantasy football can bring people together for better collaboration and, yes, some lighthearted teasing as well.
APIs are now teaming up with UC platforms in a variety of interesting ways; here’s how businesses are taking advantage of the resulting benefits.
Mobile UC apps were once a faint shadow of their desktop cousins in terms of the features and functionality they could offer, but things have changed. Here’s what the state of mobile UC for business looks like and where it’s headed.
Here's how enterprise executives are leveraging use cases for technology in business when strategically pursuing a top-down decision-making approach.
Digital strategy is essential for achieving digital maturity. Here's how a maturing business can reap digital efficiencies—with ongoing future benefits.
Tasty videos are examples of a hugely popular form of mobile marketing. How can you use Tasty's model to engage your audience?
Leading businesses are enhancing corporate collaboration by pursuing a journey to contextual communications. Here's how they're doing it, and why it's valuable.
Vegas went on digital lockdown before Defcon this year, as businesses reviewed Wi-Fi security best practices and shuttered business centers. Here's why.
Liquid biopsies may soon revolutionize how the health industry fights cancer at early stages. Here's how health IT pros can prepare for their arrival.
With hackers coming after HBO and Game of Thrones, do we need to change how we're understanding network hacks to protect our businesses—and ourselves?
Enterprises can best tap the wealth of opportunities that IoT offers by using an end-to-end solution to head off complex IoT security challenges.
Some businesses might regard a BYOD policy with caution, concerned it could pose security risks or add burdensome costs. However, that's not true.
According to Alex Thayer, IT innovation shines brightest when it enhances people's lives. Learn how tech can make a difference here.
Blockchain technology is captivating the business community because it can change the way enterprises secure and manage their mobile devices.
Here's how the future of remote work may evolve thanks to bold, innovative projects, like Elon Musk's proposed Hyperloop between New York and D.C.
Your business phone number is more than just 10 digits: It's a valuable part of your brand. With number porting, you can easily bring it with you.
Here's how modern printer technology successfully identified NSA contractor Reality Winner—and what your business needs to know about it to stay secure.
Phone spam isn't just annoying — it can actually harm business productivity. Here's why robocalls are on the rise and how your business can fight back.
Knowing how to improve customer service with big data analytics gives businesses a wealth of opportunities to enhance the customer experience.
3D printing innovation is coming to the office—or recreating it, actually. Learn how businesses and the US army are using this tech in the world today.
Everyone knows phishing, but there's a new form of phishing threat not everyone — even those in IT circles — might be familiar with: SMS phishing.
Big data and retail go hand in hand. Here are three ways data can help improve your Black Friday sales.
The market for cloud-based contact center services is rapidly growing. Here's why businesses are turning to the cloud to optimize their contact centers.
IBM has released a next-generation magnetic tape cartridge that can store a whopping 330 TB of data, setting new data storage records.
How can businesses strike an appropriate work balance that encourages "always-on" employee productivity while avoiding stress and burnout?
When businesses cannot compromise on critical communications such as voice and video, an MPLS connection with QoS may be the best solution. Here's why.
What does Twitter's longer character count mean for your enterprise's mobile social media strategies?
Insurance firms that learn how to maximize the benefits of chatbots early stand to gain the most lucrative rewards.
With the holidays approaching, retailers' phones are ringing off the hook. Here's how SIP trunking can help them efficiently and cost-effectively manage peak calling periods.
Businesses are becoming more sustainable thanks to innovative IT sustainability solutions and green printing. Get your company on board today.
As we see the impacts of millennials in the workplace, we can begin making predictions regarding how this generation will change business culture and technology.
QoS in networking has emerged as a top priority for the healthcare industry. Here's why it's so important and how technology solutions make it possible.
Companies across the spectrum are increasingly taking advantage of contact center-as-a-service solutions to meet customer demands. Here's why.
Is your enterprise ready for the future of big data? Here are three predictions about what 2018 will hold and how you can prepare.
As the expectation for excellent customer service grows, organizations increasingly employ call center speech analytics to find pain points. Learn why.
Thanks to printing innovation and digital workflows, businesses are digitally transforming and operating more efficiently than ever. Here's how.
Is your business ready for the advanced phishing schemes and IoT threats coming its way in 2018? Here's what to look out for—and how to prepare.
Futuristic printer types may soon be able to print pure, precise doses of medication on demand at pharmacies. Talk about a breakthrough!
Sports leagues, including the NBA, have embraced mobile technology in recent years, aiming to provide a personalized mobile fan experience that engages viewers and boosts attendance at arenas.
Beam us up, Scotty! The best sci-fi novels, films, and TV shows dazzle us with tech inventions we wish were real—and today, some of them actually exist.
Just when you think you're up to date on all the new printer types out there, 2.5D printing shows up. Learn what it's all about here.
I'm a New York-based B2B technology content marketing writer specializing in topics such as UCaaS, cybersecurity, mobility, AI, IoT, and digital transformation. I've worked with brands such as HP, IBM, Intel, WordPress, Sage, Vonage, Nexmo, and Hortonworks. I've written articles specifically targeted to the healthcare, education, and insurance industries, among others.
Company: lowercase d (Self-Employed)
I worked there from 4/2014 until now
Lowercase d consulting was a social media strategy consultancy that provides small businesses and app developers guidance on how to build and develop effective and engaging social media presences. I helped small business owners select the best social media channels to suit their business objectives, analyze the effectiveness of their existing strategies, manage their social media content and day-to-day engagement, and create a presence reflective of their brand identity.
Company: lowercase d
I worked there from 6/2013 until 7/2017
As faculty for NTEN's Nonprofit Technology Professional Certificate, I teach an online course on nonprofit technology staffing and technology project management. I help participants understand the unique roles and staffing considerations for nonprofit technology professionals, and I also teach technology project management best practices that ensure project success.
Company: NTEN: The Nonprofit Technology Network
I worked there from 7/2014 until now