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nDash Writer Profile for Lancelot-Pierre Blaine


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Science & Medicine

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Content Writer

Generating paragraphs to describe client-specified information, for online content.

Company: Textbroker International

I worked there from 1/2010 until 1/2013

Help Desk Analyst for Sanofi B2B

Francophone users. Tools used: telephone, e-mail, multiple network management tools. Four-weeks of training: AD, Soft skills, Data protection laws, Policies.

Company: Computacenter

I worked there from 6/2014 until 9/2014

Telephone Support for Zipcar B2C

Francophone end-users. Tools: email, telephone, ticketing systems. Two-weeks of training: Data protection laws, Soft skills, Modes of operation.


I worked there from 9/2014 until 11/2014

Technical Advisor for iOS users B2C

Technical support specialist, for end users of multiple communication devices, and other services: Catalanophones, Hispanophones, Anglophones. Tools used: emails, remote access, telephone, multiple network system tools, cloud computing, ‚Äčand user account support environments.

Company: SELLBYTEL Group Spain

I worked there from 6/2015 until 10/2015

Outdoor Activity Instructor and ESL Instructor

· ESL instructor & outdoor activity guide

Company: Rosa dels Vents

I worked there from 6/2016 until 10/2016

Temp job. IT technical Support Agent B2B

Francophone users, Hispanophone users, Anglophone users. Tools used: telephone, e-mail, ticketing, multiple network management tools.

Company: Hewlett Packard Enterprise contracted by Adecco

I worked there from 12/2016 until 1/2017

IT & Communication Support Engineer for Amgen

Documenting procedures. Writing technical manuals. Support to Anglophones, Hispanophones & Catalanophones. Tools used: MSO365, MSTeams, OKTA, ISM ServiceNow, MDM, Parted Magic, VPNs, Crestron Air Media, VMs.

Company: NTT DATA through Experis

I worked there from 2/2017 until 8/2018

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