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Company: Textbroker International
I worked there from 1/2010 until 1/2013
Francophone users. Tools used: telephone, e-mail, multiple network management tools. Four-weeks of training: AD, Soft skills, Data protection laws, Policies.
Company: Computacenter
I worked there from 6/2014 until 9/2014
Francophone end-users. Tools: email, telephone, ticketing systems. Two-weeks of training: Data protection laws, Soft skills, Modes of operation.
Company: MST HOLDING
I worked there from 9/2014 until 11/2014
Technical support specialist, for end users of multiple communication devices, and other services: Catalanophones, Hispanophones, Anglophones. Tools used: emails, remote access, telephone, multiple network system tools, cloud computing, and user account support environments.
Company: SELLBYTEL Group Spain
I worked there from 6/2015 until 10/2015
· ESL instructor & outdoor activity guide
Company: Rosa dels Vents
I worked there from 6/2016 until 10/2016
Francophone users, Hispanophone users, Anglophone users. Tools used: telephone, e-mail, ticketing, multiple network management tools.
Company: Hewlett Packard Enterprise contracted by Adecco
I worked there from 12/2016 until 1/2017
Documenting procedures. Writing technical manuals. Support to Anglophones, Hispanophones & Catalanophones. Tools used: MSO365, MSTeams, OKTA, ISM ServiceNow, MDM, Parted Magic, VPNs, Crestron Air Media, VMs.
Company: NTT DATA through Experis
I worked there from 2/2017 until 8/2018