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nDash Writer Profile for Hutch Morzaria

Headline

About Me

I've been involved with the Internet and technology from the days of dial-up and DSL. Over that time I've managed and built customer service and technical support teams and have designed a host of websites. I currently manage a global team responsible for providing support to businesses on a 24/7/365 basis utilizing a variety of different channels (phone, email, chat) as well as self-help tools. In my (copious!) spare time I love to write. I write well-researched articles, blog posts, and website content for companies worldwide. I have owned a number of blogs on different topics and I do all my own research.

Industries I Write About

Lifestyle

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Technology

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Business

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My Writing Samples

Why Is Live Chat a Priority

Businesses everywhere, not just eCommerce firms, are now considering live chat as an urgent business priority.

https://www.comm100.com/blog/why-live-chat-urgent-priority.html

Why Customer Delight Is the Wrong Strategy

Everyone assumes that if you go the extra mile, customers will love you for it. Sadly the data doesn't back that up.

https://www.comm100.com/blog/why-customer-delight-wrong-strategy.html

The Seven Deadly Sins of Bad Customer Service

Bad customer service looked at through a different lens.

https://www.comm100.com/blog/bad-customer-service.html

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

The do's of good customer service

http://www.cxmaster.biz/2015/02/8-rules-of-good-customer-service-8.html

DEALING WITH IRATE AND DIFFICULT CUSTOMERS

The unfortunate fact of the matter is that you will receive complaints from customers.

http://www.cxmaster.biz/2017/05/dealing-with-irate-and-difficult.html

Experience

Freelance Writing

Writing useful and informative blog posts and articles for businesses around the world in the fields of customer service and operations. More recently I have also written on mobile technologies as well as blockchain and smart contracts.

Company: Cats Meows

I worked there from 1/2007 until now

Content I Write