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nDash Writer Profile for Margaret Harden

Headline

Technical Writer | UX | Games

About Me

I'm a technical writer with 4 years in technical documentation. My history of cross-functional, collaborative documentation prepares me to support companies looking to empower their employees and customers to achieve their goals.

What are you looking for in your technical writer?
• Your Requirement: Cross-functional communications experience
 ✔️ Check. My most recent role encouraged me to ensure all stakeholders were on the same page for documentation changes.

• Your Requirement: A writer that can speak in your brand voice
 ✔️ Check. Following brand style guides and helping create them can be a fun challenge.

• Your Requirement: A quick study of new tools and methodologies
 ✔️ Check. It took me less than a month to understand how to work with Microsoft Office 365, Powershell, and HTML & CSS. Imagine what I can do for you.

• Your Requirement: Loves working with people to find solutions to business challenges
 ✔️ Check. Nothing brings people together more than a common challenge that would make people's lives easier when resolved.

Reach out so we can meet your technical documentation goals!

Industries I Write About

Science & Medicine

Business

My Writing Samples

Biotech Services Blog Post

I created this blog post for an Upwork client for a biotech CRO.

https://drive.google.com/file/d/1PkEd5OgAiQJ7U3TyXq4kSSXc-237Zjyc/view?usp=sharing

Experience

Content Creator

Create posts on storytelling methods in the written medium, both fiction and nonfiction. Create episode scripts to analyze methods in different mediums of storytelling.

Company: The Lapis Lounge

I worked there from 3/2012 until now

Technical Writer

Collaborate with R&D engineers and management on a documentation pipeline initiative to improve consistency and accountability.I collaborate with R&D engineers and management on a documentation pipeline initiative to improve consistency and accountability. Skills: Technical Writing · Task Management · Collaborative Problem Solving

Company: CCC Intelligence Solutions

I worked there from 6/2022 until now

Technical Document Writer

Primary Role Duties: • Generated over 100 qualification documentation packages to customers (including but not limited to equipment qualification protocols, results, and deviations), using Microsoft Office 365 and Adobe Acrobat • Apply working knowledge of FDA, ISPE, ICH, and ISO requirements Additional Duties: • Develop new training materials via video scripts and SOP edits

Company: Ellab Validation & Monitoring Solutions

I worked there from 12/2018 until 1/2022

Technical Support Specialist

Provide technical expertise to small-business clients (x < 250 employees) on cloud-based software (Microsoft Office 365) Create end-user documentation to walk users through troubleshooting issues

Company: nfrastructure

I worked there from 7/2018 until 11/2018

Lab Assistant

Provided lab support for small-scale investigations for upstream processes

Company: Regeneron Pharmaceuticals

I worked there from 4/2017 until 4/2018

Graduate Teaching Assistant

Assessed student performance in following courses: Biomaterials, Biomedical Fluid Mechanics, and Introduction to Engineering Design

Company: Rensselaer Polytechnic Institute

I worked there from 1/2016 until 12/2016

Graduate Research Assistant

Developed lab techniques and worked with perfusion bioreactors

Company: Rensselaer Polytechnic Institute

I worked there from 8/2015 until 8/2016

Content I Write